Joellen Thompson Water Customer Service
1101 Monroe Ave. NW. Manager
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Mission Statement
Produce and deliver excellent water to our customers that will protect public health, support the economy, protect life and property from the threat of fire and contribute to overall quality of life.
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(616) 456–3200
* Please do not report water emergencies via e-mail
24 Hour Water Emergency: (616) 456-3249
1101 Monroe Ave. NW.
Monday - Friday, 8:00 a.m. - 4:15 p.m. Fax: (616) 456 - 4466
Meter Change Appointments: (616) 456-3274
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Customer Satisfaction Survey
How did we do? Please let us know by participating in our quick Customer Satisfaction Survey. Your feedback will help us ensure we're meeting your needs and providing excellent customer service. Please complete a survey each time you interact with us. Thank you for taking time out of your busy schedule to let us know how we're doing.
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